Business Central Bank Reco page does not open up

Read this step-by-step guide if the Business Central Bank Reco page does not open up for you.

Introduction: Business Central Bank Reco page does not open up

In this article, we will talk about the Business Central Bank Reco page does not open up. Have you ever noticed that sometimes when you search for bank reco, Business Central does not open the bank reco screen but instead opens the Bank Rec Worksheet? This issue is faced by a lot of users and so, this article talks about resolving it. This issue majorly happens after an upgrade when you setup a new environment. Sometimes, the issue also arises randomly. Then Microsoft rolls out new updates and features and as an administrator, you can turn on the new features using the Feature Management page. Note that the features may be switched off by default, but can be enabled/disabled as required by the business.

What to do when Business Central Bank Reco does not open up?

To resolve the issue then follow the steps below:

Sometimes, when you search for bank reconciliation by clicking on the search option

It opens the Bank Rec Worksheet as seen below,

Instead of the split bank reco screen which was expected as below, showing statement lines and bank ledger entries on the right side

To fix the issue search for Feature Management. Then When you do that, the below window should open up.

Please select the field which says “Standardized Banking”

Ensure it is enabled for all users as seen below

This then allows to create bank reconciliation in the system and opens the right screen as seen below

Conclusion- Business Central Reco does not open up

In conclusion, Feature management can be used to enable and disable features for users. Then Using these simple steps with feature management will help you to resolve the issue of bank reco screen not opening up properly. References https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/feature-management