Dynamics Multiple clients Support
Dynamics Multiple clients Support
Dynamics 365 Implementation and ongoing Support for Multiple clients
Executive Summary
About Client
Enterprise Software Solutions (ESS) provides tailored software licensing and cloud services, specializing in optimizing Microsoft licensing solutions. Headquartered in Phoenix, Arizona, ESS helps clients reduce cloud spending and navigate complex licensing challenges. Their services include Microsoft 365 and Dynamics 365 solutions, cloud licensing optimization, and 24/7 support. ESS focuses on delivering cost-effective software solutions with a strong emphasis on customer service, including fast delivery, a 30-day warranty on most products, and a full refund policy.
- Address: Tempe, AZ 85281 , USA
- https://www.enterprise-software-solutions.com/
Project Background
Peritos and Enterprise Software Solutions (ESS) have entered a 2-year contract to support multiple enterprise and Microsoft clients. This partnership focuses on providing solutions and services for clients utilizing Microsoft products. The collaboration covers high-level requirements across various projects, ensuring both companies can effectively serve their clients by leveraging Microsoft’s extensive suite of tools and services. These include Dynamics 365 F&O , CRM, Sales Hub, Customer insights, HR, Project operations, SCM and Finance.
Requirement
- Supporting enterprise-level implementations of Microsoft tools.
- Addressing high-level needs such as financial operations, customer relationship management, HR processes, and supply chain efficiencies.
- Providing seamless integration across various departments to enhance productivity and business outcomes.
Scope
- Requirement Gathering: Understand client-specific needs and align them with Dynamics 365 capabilities.
- System Implementation : Set up the appropriate Dynamics Product for customer and the different modules (e.g., Finance, CRM, SCM) based on the business processes and scope identified.
- Customization: Tailor the system through custom fields, workflows, or integrations as required.
- Data Migration: Transfer data from legacy systems into Dynamics 365 while maintaining integrity.
- User Training and Go-Live: Train users, conduct tests, and ensure a smooth transition to the new system.
- Post-Go-Live Support: Provide ongoing support and system optimizations.
Technology and Architecture
- Cloud-Based Architecture: Dynamics 365 runs on Azure, leveraging its scalability, security, and integration capabilities.
- Microservices and APIs: Modular design using microservices allows seamless integration of Finance, SCM, HR, and CRM with third-party systems.
- Data Management: Utilizes Azure Data Factory for ETL processes, with Azure SQL for data storage and Power BI for embedded analytics.
- Security: Built-in role-based access control (RBAC) and encryption ensure data protection across the system.
Challenges
- Data Migration Complexity: Transferring large volumes of data from legacy systems while ensuring accuracy and integrity can be time-consuming.
- User Adoption: Resistance from users accustomed to old systems can slow down implementation.
- Customization Needs: Legacy customizations may not fit into the Dynamics 365 architecture and require redevelopment.
- Integration with Other Systems: Connecting Dynamics with existing software and third-party tools can be complex.
- Downtime and Disruption: Migrating to a new system may cause temporary disruptions in business processes.
Overcoming challenges across multiple clients has led us to develop reusable assets, datasets, and tools that streamline the Dynamics 365 implementation process. These resources include pre-configured templates, tested integration frameworks, and proven techniques for data migration and user training. By utilizing these assets, we ensure each project runs smoothly and can achieve faster go-live times. This approach has helped us maintain consistency and efficiency, reducing the overall complexity and risks associated with deploying new systems across different client environments.
Project Completion
- System Configuration: Set up Dynamics 365 modules (Finance, SCM, HR, CRM) as per business requirements.
- Data Migration Report: Detailed report on data migrated from legacy systems, ensuring data integrity.
- Customization Documentation: Comprehensive documentation of customizations and configurations done on the system.
- Integration Setup: Configured integration with third-party systems and existing platforms.
- User Training Materials: Manuals, videos, and training sessions for end-users.
- Go-Live Support Plan: Detailed plan for system launch and ongoing post-go-live support. These deliverables ensure a successful and smooth deployment.
Support
Support can be from 2 weeks ongoing to be around 4 weeks of Hypercare support. We also have been supporting 5 customers for an AMC contract
Testimonial
Working with Peritos has been a highly productive and seamless experience. Their expertise in Microsoft solutions, particularly Dynamics 365, has helped us successfully implement complex projects across multiple clients. Their reusable assets, tools, and consistent approach to handling customizations have ensured smoother transitions and faster go-lives. The team’s commitment to delivering high-quality results and providing ongoing support has strengthened our partnership, and we look forward to future successes together.
– Abhi Ahuja , ESS Founder
Testimonial
Peritos is a team of highly skilled developers, technical experts, and delivery managers. We’ve been very impressed with their commitment. Their developers and delivery managers have conducted themselves with professionalism and diligence at all times, and the quality of the work they have performed has been excellent. Many times, they proposed better solutions, which resulted in better and faster products. Peritos is a reliable AWS Partner. You can trust and be satisfied.
“We are very happy with the results of this major IT project with Peritos Solutions. Their staff gained a good knowledge of our business and processes. They were able to work with many of our diverse team members and launch Business Central ERP on time and on budget according to our requirements. We will be using them again for future projects and additional development actions. Thank you!”
The project was completed on time and as per the agreed budget. The communication was excellent, as was the dedication to quickly turning around the required report development. The overall experience was good, and I would definitely work with the Peritos Team again.
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Dynamics AX to F & O Migration
Dynamics AX to F & O Migration
Implementation
About Client
- Institutional Membership of CSI, IMA, ISTE and AIMS
- Placement in Top fortune 500 Companies and Institutional Membership of CSI, IMA, ISTE and AIMS
- Number of Students, Teachers and has been ever-increasing
- http://www.pioneerinstitute.net/
- Location: Indore, Madhya Pradesh, India
Project Background
Peritos and Pioneer Institute of Professional Studies have a history of working together. As a Microsoft Partner Peritos was chosen for the migration project work for AX to F&O system. The migration from Dynamics AX to Dynamics 365 Finance & Operations (F&O) is often driven by a need for enhanced functionality, cloud scalability, and better integration with other Microsoft services. Dynamics AX, although a robust ERP solution, lacks many of the modern features and cloud capabilities provided by Dynamics 365 F&O. Migrating to F&O offers businesses opportunities for real-time analytics, streamlined workflows, advanced AI capabilities, and improved flexibility for business processes.
Requirement
- End of support for Dynamics AX: Customer was reaching end-of-life, prompting businesses to upgrade.
- Desire to adopt cloud infrastructure: Dynamics 365 F&O offers cloud deployment and integration with other Microsoft Azure services and customer wanted to upgrade to the cloud
- Scalability and Flexibility: Dynamics 365 offers modular solutions, meaning companies can scale specific modules to meet evolving business needs. Since they had a list of customizations so it was better to do with the newer implementation
- Seamless integration with Microsoft 365 and Power Platform (Power BI, Power Automate, etc.) for more connected, insightful business management.
- Enhanced User Experience: F&O provides a more intuitive, web-based interface that improves user productivity and accessibility and also better uptime and lesser maintenance.
Scope
Below phases were identified
- Assessment and planning
- Data Migration planning
- Process mapping
- Configuration, Customization
- Integration
- Module wise implementation Sales, Finance , Project management, banking and Vendor management
- Starting with Education Accelerator pack
- Student engagement
- Admissions and enrolment
- Learning progress tracking
- Attendance monitoring
- Alumni management
Implementation
Technology and Architecture
Technology Stack:
- Microsoft Azure: Primary cloud platform hosting Dynamics 365 F&O.
- Dynamics 365 Finance & Operations: Core ERP platform, replacing Dynamics AX.
- Azure Data Factory (ADF): Used for ETL processes during data migration.
- Power Platform: Power BI, Power Automate for analytics and automation.
- Common Data Service (CDS):Ensures data consistency across integrated systems.
- Education Accelerator Pack for Specfic standard education features
Architecture
- Cloud-based Deployment: Leverages Azure for scalability, performance, and flexibility.
- Modular Design: Dynamics 365 modules (Finance, Sales, Vendor , Customer and Banking )
- Microservices Architecture: F&O integrates with other services via APIs and Azure microservices.
- Data Layer: Data stored in Azure SQL Database, with integrations for real-time analytics using Power BI.
- Integration Layer: Utilizes Azure Logic Apps, Service Bus for third-party system integration.
Features & Benefits
- Dynamics 365 F&O is fully cloud-based, offering better scalability and reduced infrastructure costs
- Modern, web-based interface with improved usability, customizable dashboards, and better navigation.
- Embedded Power BI for real-time insights and advanced reporting.
- Built-in enterprise-grade security with role-based access, multi-factor authentication (MFA), and data encryption.
- Native integration with Microsoft services (Azure, Power Platform, Microsoft 365) and third-party applications via APIs.
Benefits
- Cloud deployment allows for easy scaling as business needs grow, without the need for additional hardware
- The modern UI and enhanced features streamline workflows and boost employee productivity.
- Modular structure allows businesses to adopt only the functionalities they need, with room for future growth 3 systems were retired and moved to F&O
- Cost saving as previous Support contracts with 3rd party software were terminated to enable use of a single platform
- Cloud connectivity facilitates better collaboration across teams, locations, and departments, improving overall efficiency.
Challenges
- The new web-based interface in Dynamics 365 F&O can be unfamiliar to users accustomed to the Dynamics AX interface, potentially leading to resistance and slower productivity during the initial phase.
- Legacy customizations in Dynamics AX might not be compatible with the new architecture and UI of Dynamics 365 F&O, requiring redesign or redevelopment.
- Migrating large volumes of historical data while ensuring its integrity and compatibility with the new system can be complex and time-consuming.
- Implement a phased approach to data migration, beginning with high-priority data, using tools like Azure Data Factory to ensure seamless data transfer and minimal disruption.
- The new features and interface require comprehensive training for end-users to fully leverage the system, which can be time-consuming and resource-intensive.
- Tailor training sessions to focus on the specific roles and responsibilities of different user groups to ensure effective learning and immediate application of the new UI.
- Introducing a new system can create disruption, and without a solid change management strategy, it may lead to confusion and inefficiencies.
- To address user adoption, offer detailed training sessions, workshops, and access to user guides for staff to become familiar with the new interface and features and supported them to learn in batches with targetted based user group.
Project Completion
- Duration: Aug 2022- May 2023 Go Live April 2023
Deliverables
- Fully Implemented Dynamics F&O as per agreed scope.
- 4 weeks of Hypercare support as part of Go Live
- Migration Plan Document: Detailed plan with timeline, resources, and risk management.
- Current State Assessment Report Audit of AX modules, customizations, and integrations.
- Solution Design Document: Blueprint of F&O configuration, customizations, and integrations.
- Data Mapping Sheets: Field mapping from AX to F&O system.
- Data Cleansing Report: Results of data cleaning activities pre-migration.
- Data Validation Report: Data validation results post-migration for integrity.
- Functional Testing Report: Functional tests report with pass/fail results.
- Performance Testing Report: Performance tests on system load and transactions.
- User Acceptance Testing Report: UAT feedback and user sign-off.
- Training Materials: User manuals, videos, and session documentation.
Support
Testimonial
- — Prakash Chand Jain , Vice Chairman Pioneer Education Group
CA Prashant Jain
Director, Pioneer Education Group
Next Phase
We are now looking at the next phase of the project which involves:
- Customizations to be identified 3 months after go Live and Hyper care ends.
- Business Process Analysis: Reevaluate key business processes and compare them against current system capabilities to identify areas requiring further customization.
- User Feedback: Collect feedback from department heads and end-users to pinpoint specific pain points or missing features.
- Data and Reporting Needs: Analyze reporting and data analytics usage to determine if additional custom reports or dashboards are needed.
Testimonial
Peritos is a team of highly skilled developers, technical experts, and delivery managers. We’ve been very impressed with their commitment. Their developers and delivery managers have conducted themselves with professionalism and diligence at all times, and the quality of the work they have performed has been excellent. Many times, they proposed better solutions, which resulted in better and faster products. Peritos is a reliable AWS Partner. You can trust and be satisfied.
“We are very happy with the results of this major IT project with Peritos Solutions. Their staff gained a good knowledge of our business and processes. They were able to work with many of our diverse team members and launch Business Central ERP on time and on budget according to our requirements. We will be using them again for future projects and additional development actions. Thank you!”
The project was completed on time and as per the agreed budget. The communication was excellent, as was the dedication to quickly turning around the required report development. The overall experience was good, and I would definitely work with the Peritos Team again.
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Get A Quote
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make us stand out
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Thinking about a project? Get in touch with us.
Connect with Us Today through the Details Below or Fill
Out the Form for a Prompt Response
Book Free Consultation
Guaranteed response within 8 business hours.
Trusted by Startups and Fortune 500 companies
We can handle projects of all complexities.
Startups to Fortune 500, we have worked with all.
Top 1% industry talent to ensure your digital success.
