About the Client
| Client | Datacom Group — Australia & New Zealand |
| Industry | Managed IT Services | Technology solutions and outsourcing |
| Headquarters | Auckland, New Zealand | Operations across AU & NZ |
| Scale | 6,500+ employees | one of ANZ’s largest technology companies |
| SAP Role | Managed services provider supporting enterprise SAP environments for multiple clients |
| Engagement | Peritos Solutions embedded support team | Apr 2024 – Feb 2025 |
Project Background
Datacom required specialist SAP expertise to support their growing portfolio of enterprise clients running SAP S/4HANA and ECC environments. The engagement called for a team that could operate across multiple client landscapes simultaneously — delivering both planned development work and reactive BAU support without compromising quality or timelines.
Peritos Solutions was brought in to provide that depth across three core areas: custom ABAP and workflow development (including a purpose-built logistics tracking module), the integration of SAP SuccessFactors Employee Central with SAP S/4HANA for HR data synchronisation, and ongoing functional support across SD and MM modules for Datacom’s enterprise client base.
Scope & Requirements
Custom ABAP Development
- Custom logistics tracking module — purpose-built ABAP solution to track goods movement, status updates, and delivery milestones within the SAP environment
- Workflow configuration — approval workflows for purchase orders, sales documents, and logistics events using SAP Business Workflow
- Custom reports — ALV-based reporting for SD and MM business users across Datacom client environments
- User exits and BAdIs — standard process enhancements without core modification
SuccessFactors Employee Central Integration
- Design and build of Employee Central to SAP S/4HANA integration — bidirectional employee master data sync
- Field mapping between SuccessFactors HR data model and SAP HCM / S/4HANA organisational objects
- Middleware configuration via SAP Cloud Platform Integration (CPI) — IDoc and OData-based data flows
- Employee hire, rehire, transfer, and termination events handled end-to-end
- Testing across all HR event types — unit, integration, and UAT
SD & MM Module Support
- Sales & Distribution — order-to-cash support, pricing procedures, output form updates, customer master management
- Materials Management — procure-to-pay support, PO processing, GR/IV, vendor master, inventory management
- Output form maintenance — Smart Forms and Adobe Forms updates across client landscapes
- Cross-functional support — MM-FI integration, automatic account determination, GR/IR reconciliation
Ongoing BAU Production Support
- First and second-line incident management across 5+ enterprise client environments
- Root cause analysis and permanent fix delivery for recurring production issues
- System stabilisation following transport and configuration changes
- Enhancement delivery within BAU scope — minor config changes and ABAP fixes
Project Timelines
| Phase | Period | Key Activities | Status |
| Phase A | Apr – May 2024 | Onboarding, system access, landscape review across Datacom client environments, stakeholder alignment, requirement gathering | Done |
| Phase B | May – Jul 2024 | Custom ABAP development — logistics tracking module, workflow configuration, custom reports and user exits | Done |
| Phase C | Jul – Oct 2024 | SAP SuccessFactors Employee Central to SAP S/4HANA integration — data mapping, middleware setup, employee master sync | Done |
| Phase D | Oct – Dec 2024 | SD and MM module support across 5+ Datacom clients — BAU issue resolution, configuration enhancements, output form updates | Done |
| Phase E | Dec 24–Feb 2025 | Stabilisation, hypercare, documentation handover, knowledge transfer to Datacom internal teams | Done |
Results & Impact
Observability & Visibility
Assessment Report
At the start of the engagement Peritos completed a rapid landscape assessment across Datacom’s client environments:
- Risk & Gap Analysis — identified open production issues, integration gaps, and ABAP code quality concerns across client SAP landscapes before active development commenced
- Customised Assessment Report — delivered to Datacom’s delivery lead covering system health, integration readiness for SuccessFactors, and a prioritised development roadmap
- SuccessFactors integration readiness confirmed — Employee Central data model reviewed and field mapping completed before any middleware configuration began
Cloud Formation
Integration — SuccessFactors Employee Central to SAP S/4HANA
The SuccessFactors integration was the most technically complex workstream of the engagement:
- SAP Cloud Platform Integration (CPI) configured as the middleware layer — IDoc and OData-based flows connecting Employee Central to S/4HANA HCM
- All employee lifecycle events handled — hire, rehire, transfer, cost centre change, and termination synced in real time
- Zero data loss across all migration and sync workstreams — full data integrity verified at cutover
Results & Impact
| 800+
Hours delivered SAP support hours across 10-month engagement |
5+
Clients supported Enterprise clients across Datacom’s portfolio |
3+
SAP modules SD · MM · HCM · ABAP technical delivery |
10 mths
Engagement duration Apr 2024 – Feb 2025 continuous support |
Implementation
Custom Logistics Tracking Module
Peritos designed and built a purpose-built ABAP logistics tracking module within the SAP environment. The module captures goods movement events, updates delivery status at each logistics milestone, and surfaces real-time tracking information to operations teams via a custom ALV interface. Workflow triggers were configured to notify relevant stakeholders at key logistics events, reducing manual follow-up and improving fulfilment visibility across Datacom’s client base.
SuccessFactors Employee Central Integration
The Employee Central to S/4HANA integration was built on SAP Cloud Platform Integration (CPI). Peritos mapped the SuccessFactors HR data model to SAP HCM organisational objects, configured IDoc-based inbound processing for employee master data, and built OData services to handle bidirectional sync. All employee lifecycle events — hire, transfer, cost centre change, and termination — were tested across unit, integration, and UAT phases before go-live.
SD & MM Module Delivery
Functional support across SD and MM covered the full order-to-cash and procure-to-pay cycles. Peritos resolved live production issues, delivered configuration enhancements, and updated output forms (Smart Forms and Adobe Forms) across multiple Datacom client landscapes. All changes were transported through the standard Dev → QA → Production TMS process with full regression testing.
Workflow Automation
SAP Business Workflow was configured for purchase order approvals, sales document release, and logistics event notifications. Approval hierarchies were set up using customising tables, enabling Datacom’s clients to manage their own approver structures without ABAP changes. Email notifications were triggered at each approval step with configurable templates.
Application screenshots placeholder — insert logistics tracking module UI, SuccessFactors integration monitor, and custom report output here.
[ Screenshot placeholder — Custom logistics tracking module ALV interface ]
[ Screenshot placeholder — SAP CPI integration flow — Employee Central to S/4HANA ]
[ Screenshot placeholder — Workflow approval notification email output ]
Technology & Architecture
| SAP Platform | SAP S/4HANA | SAP ECC | multi-client Datacom-managed environments |
| HCM / HR | SAP SuccessFactors Employee Central | SAP HCM | employee master data sync |
| Integration | SAP Cloud Platform Integration (CPI) | Employee Central → S/4HANA | OData / IDoc |
| ABAP Development | Custom logistics tracking module | Workflow | User exits | BAdIs | ALV reports |
| Functional modules | SD (Sales & Distribution) | MM (Materials Management) | HCM |
| Forms & output | SAP Smart Forms | Adobe Forms | output determination configuration |
| Tooling | SAP Fiori | SAP Launchpad | Transport Management System (TMS) |
| Client | Datacom — Australia & New Zealand managed services provider |
Challenges
Multi-Client Landscape Management
Peritos was supporting 5+ enterprise client SAP environments simultaneously through Datacom. Each client had different configurations, transport landscapes, and business rules — requiring careful context-switching and rigorous change control to ensure no cross-client impact from any single change.
SuccessFactors Data Model Complexity
Employee Central’s HR data model is significantly more granular than SAP HCM’s organisational structure. Mapping between the two required detailed field-level analysis, handling of optional vs. mandatory fields, and careful treatment of edge cases — terminated employees, multiple assignments, and cost centre splits — before the integration could be considered stable.
Logistics Tracking — Changing Requirements
The logistics tracking module requirements evolved during development as Datacom’s client refined their operational process. Peritos managed this through iterative delivery — building a configurable customising table structure that allowed new tracking milestones and notification rules to be added without ABAP re-development.
BAU Support Across Time Zones
Datacom’s clients operate across Australian and New Zealand time zones with varying business hours. Peritos structured the support model to provide coverage across the full ANZ business day, ensuring production incidents were triaged and resolved within SLA regardless of which client environment raised them.
Integration Testing Across Environments
The SuccessFactors to S/4HANA integration required testing across three tiers — CPI tenant, S/4HANA dev/QA/prod, and the SuccessFactors test instance — with refresh dependencies between them. Peritos coordinated test cycles across all three environments to ensure integration testing was always running against consistent data sets.
Key Benefits
- Single partner, full stack — Peritos delivered ABAP, functional SD/MM, SuccessFactors integration, and workflow in a single engagement, removing the need for Datacom to manage multiple specialist subcontractors
- Purpose-built logistics visibility — the custom tracking module gave Datacom’s clients real-time fulfilment visibility without requiring a third-party logistics platform
- Seamless HR data flow — Employee Central to S/4HANA integration eliminated manual HR data entry and ensured payroll and organisational data was always in sync
- 800+ hours of delivered value — consistent, high-quality output across a 10-month engagement with no resource gaps or delivery delays
- Scalable workflow framework — configurable approval tables mean Datacom’s clients can self-manage approver hierarchies going forward without SAP developer involvement
- Zero production incidents caused — all 800+ hours of development and configuration change delivered into production without raising a single regression issue
Post-Delivery Support
Stabilisation & Hypercare
The final phase of the engagement (Dec 2024 – Feb 2025) was dedicated to stabilisation, hypercare, and knowledge transfer. Peritos resolved all outstanding issues, documented the logistics tracking module and SuccessFactors integration architecture, and conducted handover sessions with Datacom’s internal SAP team to ensure ongoing supportability after the engagement concluded.
All workstreams were closed with full documentation and a clean production environment handed back to Datacom.
